Making Sense of NPS 10 best practives for NPS delivery and analysis in the SaaS industry2 “NPS Everything” proclaims Bessemer’s 2017 State of the Cloud Report when discussing 1 some of the top trends for the SaaS space. Cloud software companies, and businesses of all types are increasingly relying on the Net Promoter Scores as a key indicator of their customer satisfaction and growth potential. Over two-thirds of Fortune 1000 companies currently use NPS in one form or another as part of their customer feedback programs2. Yet many companies are still trying to figure out the best way to capture a reliable NPS measurement, and most importantly what to do once they have that measurement. The best metrics in the world don’t provide much value if they cannot be made actionable. Althoug

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