Rexel Supplies an Omni-channel Customer Experience Broad information accessibility and an industrialized approach CHALLENGE “Rexel’s growth, which is based on acquisition, quickly translated into a key issue for our information systems,” says Claudio Borlo, chief information officer for southern Europe. “We were subjected to a surge of point-to-point connections between highly heterogeneous environments, from IBM AS /400 to Linux platforms. “Should all entities use one ERP, or should each group use its own best of breed applications? We felt that to remain agile, it was more effective to take the second route. At the same time, to seize new growth opportunities, as well as compete, the group needed to accelerate its multichannel strategy.” Rexel’s environment was complex in bot

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