BMO Upgrades Processes for Improved Customer Experience Consistency, transformation, reduced risk, easier compliance CHALLENGE “BMO’s three primary goals are, to accelerate our digital strategy for customers, continue our strong risk management culture, and achieve our productivity goals, which will drive shareholder value,” says Alexander Kurm, head of BMO’s Nimbus Center of Excellence. “Our two primary challenges were gaining the ability to leverage process maps for digital transformation, and sustaining our process intellectual property (IP) so we wouldn’t lose sight of it over time. “If we didn’t resolve those challenges, we would have digitized the bank in different areas, but would not have maximized return on investment. SOLUTION “To achieve our objectives, we needed to s

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