A leading online grocery delivery platform facing high attrition, poor morale, and negative publicity partnered with Conduent to rebuild workforce engagement during the pandemic surge. Through focus groups, employees cited weak communication, inadequate onboarding, and confusing policies. Conduent helped create the Shopper Excellence Center, a program to improve onboarding, training, and support for associates. This initiative strengthened internal culture, improved customer relationships, and motivated associates to return and deliver more orders. As a result, 50,000 associates rejoined, employee sentiment improved, and the company was named one of Newsweek’s Most Loved Workplaces in 2021.

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