REGENTSMEA D Regentsmead Wins Innovation Award Using LiveChat Challenge: Offer a more personal service to acquire new deals Solution: Using LiveChat to create a dialogue with the customer and build a relationship Results: More online deals, received an award for innovation Regentsmead Wins Innovation AwardUsing LiveChat Regentsmead has used LiveChat effectively to win “The Innovation Award for the SME Finance Sector at the Business Moneyfacts Awards 2016”. The London-based development finance company has been using LiveChat for over a year to offer a more personal experience to their users. Jeremy Woolf, the New Business Executive for Regentsmead, explained: “The property and development finance industry does not have much innovation online, largely because a lot of deal origination is do

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