KINGUIN Kinguin Makes Livechat Their Main Communication Channel and Reach 97% of Customer Satisfaction Challenge: Speeding up communication with customers. Solution: LiveChat as the main source of contact for Kinguin’s customers. Results: Handling big traffic and reaching 97% of Customer Satisfaction. Kinguin provides users around the world the possibility to trade video games at a fair price with no hassle through an innovative platform.They launched in 2013 and quickly became the largest alternative marketplace to Steam, Origin, and Battle.net. Now, they have over 6 million customers and their mission is to deliver customers top-notch experience. They believe this is possible by guaranteeing their users easy access to customer service. Their journey with live chat solutions Before they d

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