Memorial Sloan Kettering Cancer Center (MSKCC) implemented iQueue for Infusion Centers at its 13-chair Gynecologic Oncology Infusion unit to reduce patient wait times and streamline workflows. The goal was to optimize scheduling, manage daily operations, and respond quickly to changing conditions. As a result, MSKCC saw a 31% overall reduction in average wait times, a 26% decrease during peak hours, and a 32% drop on peak days. Additionally, average patient volumes increased by 22% on the slowest day of the week, significantly improving patient experience and resource utilization

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