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Improving Infusion Efficiency: How Penn Medicine Reduced Wait Times and Increased Patient Volumes with iQueue

Improving Infusion Efficiency: How Penn Medicine Reduced Wait Times and Increased Patient Volumes with iQueue

LeanTaas
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Penn Medicine's Abramson Cancer Center implemented iQueue for Infusion Centers at its 21-chair unit to optimize scheduling and manage daily operations. Following the success of this pilot, iQueue was expanded across the center, managing 181 chairs. As a result, patient volumes increased by 25%, patient hours by 20%, and average wait times decreased by 22%, with a 13% reduction during peak hours. This transformation improved patient care and alleviated pressure on nurses.

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