E: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY REASSURE Q 45 second reduction in average call times Q First call resolution improved by 55% Q 5% improvement in satisfaction rating C ustomer retention is a priority for ReAssure (formerly known as Windsor Life), a UK Life and Pensions company. It is essential that customers have a positive experience when they have made contact with the organisation. Rather than usi

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