E: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY INFINITI Q  Using feedback to create business-class customer experience Q  An “invaluable management tool to drive up loyalty and SUR?WDELOLW\? Quality of customer service improves across all European ?Q?QLWLGHDOHUVKLSV A fter seeing their sister company, Nissan North America, move into the top position as the fastest rising brand on J.D. Power, thanks to WKHLUKLJKO\

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