Cold Calling and Call Centre Performance

10 Pages

The document presents several case studies highlighting the impact of KONA Group's cold calling and call center training programs. These programs address common challenges such as low appointment rates, poor engagement with clients, and lack of effective communication skills. For example, one case study shows how a sales team increased appointments by 800% through structured "Power Hours" and coaching. Another case study details a credit card retention team improving customer retention rates from 32% to 52% by enhancing communication and objection handling skills.

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Case Study

Cold Calling and Call Centre Performance

Cold Calling and Call Centre Performance

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