Porsche Cars GB - Porsche Cars GB improve NPS and reduce overheads
Porsche Cars GB - Porsche Cars GB improve NPS and reduce overheads
1 PagesE: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY PORSCHE CARS GB Q Continuous NPS improvement year on year Q 80% reduction in Goodwill payments Q 30% reduction in Contact Centre calls Q 24-hour closed loop follow-up to all customer feedback Porsche Cars GB improve NPS and reduce overheads P orsche has a deserved reputation for engineering excellence and sporting prowess. Customers in this market don’t just bu
