Origin - Reduction In Overheads By $250,000 In 12 Months
Origin - Reduction In Overheads By $250,000 In 12 Months
1 PagesE: info@feedbackferret.com W: www.feedbackferret.com CASE STUDY ORIGIN Q Increased customer satisfaction levels Q $250,000 reduction in Ombudsman administration costs through Hot Alert program F or three years, Origin, one of Australia’s largest energy companies, has been using Feedback Ferret to analyse audio feedback comments from consumers. Tom Caley, Voice of Customer Manager at Origin explains: “After each inbound call from a
