I ? 1 Rapha Case Study Rapha races past the competition by providing human-centric support with Dixa Users: 65 Industry: Direct-to-consumer, Ecommerce Switched from: Zendesk (phone, email & chat) +14% +21% CSAT AGENT EFFICIENCY Challenges • Disconnect support channels • Offering an omnichannel experience • Inefficient workflows • Agent friendly interface • Consistent experience across channels • Channel presence • Team view • Skill-based routing • Overflow workflows and timeouts Favorite Features About Rapha Rapha is a cycling apparel company born in 2004 with the aim of bringing a community of cyclists together, united by a love of the sport. As well as developing its line of cycling clothing and accessories, Rapha founded their own C

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