Productivity and Reduced Costs at South Africa's Leading Health Plan Administrator
Productivity and Reduced Costs at South Africa's Leading Health Plan Administrator
3 PagesCase Study Productivity and Reduced Costs at South Africa's Leading Health Plan Administrator In support of South African health plan administrator Medscheme’s digital transformation journey, the contact center and back office are embracing new analytics and automation to drive improved results. NICE NEVA Discover plays a major role in establishing new productivity baselines, reducing costs, and streamlining processes. CUSTOMER PROFILE ABOUT Founded in 1971, Medscheme is South Africa’s largest health risk management services provider and second largest medical aid administrator. The group reaches over three million people throughout South Africa. INDUSTRY Healthcare WEBSITE www.medscheme.com LOCATION Headquartered in Roodepoort, South Africa AGENTS 1000+ representatives GOA
