Case Study ON THE NICE SOLUTION ABOUT BAYADA HOME HEAL TH CARE BAYADA Home Health Care delivers clinical and personal care support services to clients in their own homes, helping them live with comfort, independence and dignity. The company has 360 offices in 23 U.S. states, as well as five international offices, and employs 28,000 personnel, most of whom are nurses and home health aides. The 45 agents at its New Jersey contact center serve as the first point of contact for clients’ families, doctors’ offices, hospitals and insurance companies. The agents determine which services are needed and initiate client care. CUSTOMER PROFILE BAYADA Home Health Care delivers clinical and personal care support services to clients in their own homes. WEBSITE www.bayada.com NICE CXONE SOLU

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