City Power, one of Africa’s largest municipal energy utilities, struggled with a 20-year-old Avaya system that caused high maintenance costs, frequent downtimes, and expensive inter-branch call charges across 10 locations with 2,000+ employees. After evaluating UCaaS options, they deployed Yeastar P-Series Software Edition (Ultimate Plan) on Dell servers with VoIP gateways. The transition to VoIP improved efficiency, reduced expenses, and boosted staff mobility with Linkus UC Clients. API integration enabled CRM connectivity and streamlined workflows for their 200-seat call center, while advanced reporting delivered data-driven insights, enhancing communication and decision-making.

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