Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the customer experience. Alex Williams | Contact Centre Manager | UK Power Networks ” “ Achieved 100% sta engagement with all agents logging in within a 30-day period Gone from capturing 400 items of feedback to over 17,700 pieces of feedback a month Gone from a 20-day lead time for survey results to instant real-time feedback Recovered all customers giving a score of 8 or below Seen customer satisfaction rise by 10% Achieved a Customer Satisfaction Score of 8.84 Achieved a response rate of 28% Received scores of 10/10 from 34,000 customers

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