Case Study Panviva partner provides “Stellar” customer service with Upland Panviva.INDUSTRY Utilities COMPANY Simply Energy Australia Melbourne, Australia simplyenergy.com.au/ The retail arm of ENGIE in Australia, Simply Energy provides affordable energy solutions to more than 670,000 customer accounts. Simply Energy used Upland Panviva partner Stellar to manage expansion through a new operations center. Stellar oversaw change management processes and now takes care of Simply Energy customers across the customer lifecycle. 2“Stellar’s expertise in managing customer relationships has enabled Simply Energy to maximize the benefits of improved customer service interaction through greater customer insight. The management of Simply Energy’s customer life cycle is in r

Join for free to read