Case study Permanent TSB employee survey Irish retail bank Permanent TSB started working with ETS back in 2016, selecting us as their exclusive engagement survey provider. CHALLENGE We support Permanent TSB in running an annual employee survey (called ‘Every Voice Counts’). This goes out to all of their 2,500 employees. The programme’s aim is to capture both employees’ feedback and views, and their engagement levels in a structured and straightforward way. A key aspect is the ability to track progress at both an organisational and functional level and to engage their people in the process along the way. SOLUTION We have been able to support Permanent TSB with a number of aspects of the programme, a factor which was crucial in them in choosing ETS as a partner, as Fiona Taylo

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