ELIMINATES REMINDER PHONE CALLS Pediatric Practice SUMMARY CASE STUDY Before implementing Solutionreach, Sally Heidhues, the operations manager at The Pediatric and Allergy Group of Southern California, and her sta were spending valuable time every day making phone calls to remind patients of their appointments. “When you call a patient to remind them of an appointment, they always have a question,” explains Sally. “It’s great to talk to your patients, but it’s time-consuming. With a text reminder, it’s so much quicker.” Sally had one sta member dedicated to making reminder phone calls every day. The last hour of her shift, she would be tied to the phone, calling patients with appointments scheduled the next day. With Solutionreach, the reminder process became automated and e

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