CASE STUDY SUMMARY PHONE TIME BY 66 PERCENT Eye Care Practice Reduces CASE STUDY Elise Bugh, the oce manager at Bella Optical, wanted a solution to help the sta accomplish some of the front desk tasks in an easier way. The practice decided to implement Solutionreach to automate appointment reminders and cut down on the amount of time spent on the phone each day. “Our receptionist used to call every patient,” explains Elise. “It would usually take an hour or two every day because she was also answering phone calls and doing other tasks. It ate up a chunk of her time!” With automated appointment reminders, the sta still calls a few patients, but they were able to cut down on the amount of time spent on the task by two-thirds. “We still call anyone who doesn’t verify their appointm

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