Orange Leaf Frozen Yogurt Harnesses Customer Feedback to Improve, Advocate
Orange Leaf Frozen Yogurt Harnesses Customer Feedback to Improve, Advocate
2 PagesOrange Leaf Frozen Yogurt Harnesses Customer Feedback to Improve, Advocate Opening the Dialogue Previously, Orange Leaf’s principle way of gathering customer data was through a Mystery Shopper program, which provided a third-party view on how a store and the staff were performing. In order to gain a more complete perspective on the true Orange Leaf customer experience, Orange Leaf partnered with InMoment to launch a store-wide Voice of Custo
