CASE STUDY SUMMARY REDUCES NOSHOWS BY HALF Optometry Practice CASE STUDY When Dr. Brian Nguyen, OD, and the team of doctors at Camarillo All EyeCare took over the practice from a retiring doctor, they had the opportunity to add communication technology into the practice. “We brought in an EHR system and Solutionreach all at once,” says Dr. Nguyen. “It was kind of a big change for us.” One of the most immediate eects Dr. Nguyen saw was in the process the sta used for reminding patients of their appointments. “My sta was setting aside about 30 minutes every day. One person was designated the role to call, confirm, and schedule appointments,” Dr. Nguyen states. “We have basically eliminated that now because Solutionreach does it for us.” The sta at Camarillo All EyeCare personal

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