CASE STUDY SUMMARY REDUCES NOSHOWS Optometry Practice by 50 Percent CASE STUDY Tish Gilbert and the rest of the sta at EnVision Family Eyecare wanted a solution to the large amount of time spent on appointment reminders and recall messages. “We wanted something to save on the time it was taking to do recalls and daily appointment reminders,” says Tish. “We had one person trying to do it all, and having her tied to the phone for hours every day wasn’t working.” The practice had one sta member who was responsible to make all the appointment reminder phone calls each day, and once a month she spent an entire day contacting every patient who was due for a follow up appointment. “Just the appointment reminders took her an hour every day,” explains Tish. “But once a month she would

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