Summary Bedford Commons OB-GYN provides personalized healthcare services for women of all ages, from adolescence through postmenopausal years. The team of 15 providers strive to provide individualized care and meet each patients’ needs, including their communication needs. The practice wanted to modernize the way they reminded patients of appointments, so they decided to try Solutionreach. Christina Haag, the practice administrator and a women’s health nurse practitioner at Bedford Commons OB-GYN, thought the practice could do a better job of communicating with their patients. “We were trying to enter the twenty-first century with our patients,” says Christina. “We wanted to be able to text our patients appointment reminders and customize those messages.

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