The Challenge One of the world’s largest insurance brokers, Aon has a strong Irish presence with fi ve sites employing around 700 people. Like a lot of companies, the business is always looking at new ways to improve processes, drive productivity and increase effi ciencies. The goal of Robbie Molloy, Product Manager responsible for SharePoint services, was to fi nd a tool to customize workfl ows, quickly and easily, replacing legacy processes with automated processes that save time and money. Different business units had their own way of recording and sharing information, usually a combination of Excel spreadsheets and paperwork, increasingly at odds with the IT department’s digital transformation strategy. “Across all areas of the business there were lots of processes

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