The Challenge Tui Ora is the largest community- based health and social services provider, in the Taranaki region of New Zealand’s north island west coast. Working to improve health, wellness and quality of life for the local population, including Maori people who have lived in the area for centuries, the non-profi t organization runs more than 35 services and programmes on a tight budget. The pressure is on to make every dollar count and fi nd new ways to save time and money. The ICT team knew that improving the way processes and paperwork passed through the organization would be one way to increase effi ciencies. Matt Terrill, Solutions Architect, paints a picture of how bad things had got: “We had paper forms, Excel documents, emails fl oating around; we had conversations

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