Executive summary Businesses everywhere feel the need to change — whether that’s to stay competitive, launch new services, comply with regulations, control costs, deliver better experiences, or respond to many other pressures. Digital transformation is the term for what they need: a series of incremental changes to the application landscape, with the goal of delivering business value. Transformation converts the enterprise’s existing business processes and execution methods into intelligent workflows, supporting new efficiencies and new ways of working. But transformation is complex, and good results are elusive.

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