Onderlinge ‘s-Gravenhage is a pension and life insurance company that has put the customer first for more than 120 years, not only during all contact moments, but also with offering guaranteed capital and profit sharing. In order to continuously improve the quality and insight of all customer information, this insurer has been using Human Inference software for around 20 years. The result is fewer errors in the registered data and lower management costs. Challenge Market changes and new regulations Like other financial service providers, it is important for Onderlinge ‘s-Gravenhage to respond to market changes and new regulations as quickly as possible. Consequently, the financial crisis prompted the company to shift its focus increasingly to offering old-age insurance an

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