Objectives Multinational distribution company automates customer contact center to resolve cases 33% faster Achievements
Objectives Multinational distribution company automates customer contact center to resolve cases 33% faster Achievements
4 PagesCopyright © 2021 Bizagi. All rights reserved. hello@bizagi.com bizagi.com Customer: CASE STUDY Industry: Location: Bunzl Retail and Healthcare Supplies Transport & Logistics United Kingdom Objectives Multinational distribution company automates customer contact center to resolve cases 33% faster Bunzl Retail and Healthcare Supplies, part of the wider Bunzl Group, had a vision to enable more connectivity, both within their business between employees, and with suppliers and customers. As the business grew, they wanted to enable a centralized way of working to remove pain-points for stakeholders by using a process automation platform. They began by automating elements of the customer contact center to help employees log and resolve enquiries more efficiently. Using Bizagi to act as
