Teradata Vantage- Contact Center Analytics WHITE PAPER2 WHITE PAPER TERADATA VANTAGE - CONTACT CENTER ANALYTICS TERADATA.COM Table of Contents 2 Improving Interactions and Optimizing the Contact Center 3 Improving Customer Interactions 3 Optimizing the Contact Center 3 Reducing the Total Carrying Cost 4 Automate Call Handling 4 Reduce Interaction Handling Expenses 4 Improve Interaction Handling Efficiency 5 Leveraging Analytics In the Contact Center 6 Contact Center Analytics Approach 6 Using Teradata Vantage for Contact Center Analytics 7 Best Analytic Functions and Engines 7 Preferred Tools and Languages 7 Support for Multiple Data Types 8 Channel Orchestration 9 Why Vantage? Improving Interactions and Optimizing the Contact Center Call Centers are a critical touch point betwee

Join for free to read