Summary Saint Francis Healthcare System was struggling with high no-show rates and a call center overwhelmed with patients calling in with basic questions about their appointments and care. This was due to their antiquated turn-key system that sent no texts messages and used hundreds of phone numbers which no patient would recognize or trust to answer. By switching to Solutionreach, Saint Francis was able to implement customizable appointment reminder texts, batch messages, and reminder calls from only three recognizable numbers. The result was more patients showing up for their appointments and fewer patients calling the call center.

Join for free to read