Summary Bella Optical, located in San Antonio, Texas, specializes in advanced technology eye care for the entire family, and has invested in state-of-the-art equipment to meet the vision needs of all their patients. The staff at Bella Optical wanted a tool that would help them automate some of the tedious tasks around the office, so they decided to try Solutionreach, a cloud-based patient relationship management software. Case Study Elise Bugh, the office manager at Bella Optical, wanted a solution to help the staff accomplish some of the front desk tasks in an easier way. The practice decided to implement Solutionreach to automate appointment reminders and cut down on the amount of time spent on the phone each day. “Our receptionist used to call every patient,” explains Elise. “

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