646.833.3430 www.silverlinecrm.com 860 Broadway, Fifth Floor New York, NY 10003 When it comes to medical necessities or emergencies, proper communication and up-to-date patient information is a must. One leading Midwest medical center knew they needed a better system to manage their data for medical triage, health education, screening registration, and interpreter support—as well as their 24/7 hub consisting of a full-service switchboard, code oversight, and telecommunications support. The medical center’s call center needed a more eff ective way to collect incoming patient information provided during calls. Their nurses also needed a better system for maintaining patient information so that when calls came through, updated records were easily accessible in the call center—making i

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