Case Study

Implementing Salesforce Care Response: How Truman Medical Centers Address Covid-19 Needs

Implementing Salesforce Care Response: How Truman Medical Centers Address Covid-19 Needs

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Implementing Salesforce Care Response: How Truman Medical Centers Address Covid-19 Needs Silverline Success Story In March of 2020, Salesforce announced that they would be giving away Health Cloud for free with a Care Response trial to help Healthcare organizations rapidly adapt to Covid-19. Here at Silverline, we quickly developed a solution to help out those in the healthcare industry being inundated with patient and employee questions. We mobilized a team of professionals and were immediately engaged in multiple conversations with customers. The first organization we were immediately asked to engage with was Truman Medical Centers in Kansas City, MO, to rapidly deploy the solution. Within three weeks of Salesforce’s announcement, Truman Medical Centers was actively leveraging t

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