Carenet Health outlines 10 best practices for delivering high-impact nurse advice lines that improve care access, reduce costs, and enhance member satisfaction. These services, staffed by licensed RNs and backed by URAC and NCQA standards, provide 24/7 triage, symptom guidance, education, and care navigation via phone, chat, or secure email. Their nurse-first model efficiently connects patients to appropriate care, resolving 46% of cases at home and redirecting 82% away from unnecessary ER visits. Carenet’s integrated Virtual Clinic elevates traditional telehealth by combining nurse triage with seamless access to doctors and behavioral health specialists.

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