Pennsylvania Hospital Leans on Change Healthcare for Nurse Triage Services During the Pandemic Customer Grand View Health, an independent community health system serving Bucks and Montgomery counties in eastern Pennsylvania Challenge Calls to a COVID-19 hotline launched early in the pandemic were overwhelming internal staff, and concerns were increasing about the sustainability of Grand View’s COVID-19 population health strategy. Products Technology Enabled Services: Nurse Triage Results Change Healthcare quickly stood up a dedicated registered nurse triage team to handle more than 4,000 hotline calls per month. The RNs provided guidance around COVID-19 symptoms, testing, quarantine, and treatment, and were later responsible for scheduling all of the health system’s CO

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