www.NICEinContact.com Case Study TM Customer Profile: Millennial Specialty Insurance provides insurance and protection products for the multi-family housing market. Website: www.msimga.com NICE inContact Solutions: • CXone Omnichannel Routing • CXone Reporting Results Achieved: • Satisfied SLA requirements with minimal staff increases • Reduced handle time • Increased customer satisfaction • Boosted employee engagement and satisfaction “CXone doesn’t require any complex training. It’s extremely intuitive and as easy as could be.” On NICE inContact Tobie Seymour, Head of Operations, Millennial Specialty Insurance NICE inContact Contributes to Fast Growth of Millennial Specialty Insurance About MSI Millennial Specialty Insurance’s (MSI) offers primarily renters insurance,

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