NextGear Capital Reaps Outstanding Efficiency Gains with NICE inContact CXone About NextGear Capital NextGear Capital’s business revolves around cars – specifically, providing flexible lines of credit for auto dealers to buy used vehicles from over 1,000 auto and other vehicle. Over 20,000 dealers depend on NextGear’s financial support so they can stock their lots with the inventory consumers want. NextGear Capital has grown quickly and is now the largest comprehensive provider of automotive lending products in the United States. 50 call center representatives, a mix of office and home-based agents, are based in Carmel, IN and field around 55,000 inbound calls monthly. NextGear also utilizes an additional 15 off-shore agents in Barbados to help with late hour calls or spi

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