Case Study

Mitchell Reduces Costs and Boosts Service Levels with NICE inContact

Mitchell Reduces Costs and Boosts Service Levels with NICE inContact

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Mitchell Reduces Costs and Boosts Service Levels with NICE inContact About Mitchell When it comes to servicing claims for Property & Casualty and Workers Compensation, Mitchell’s 400 customer service agents help insurance payers and their networks and partners navigate the claims management process. However, their on-premises Avaya PBX was impeding their growth and stifling customer satisfaction due to its inflexibility and high maintenan

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