ClearChoice takes the customer experience to a whole new level with NICE inContact CXone About ClearChoice As the leader in performing dental implants, ClearChoice is actively growing and opening new dental centers around the U.S. Patients schedule ap- pointments by contacting ClearChoice’s Denver-based call center where they speak with a trained agent who can answer their questions and allevi- ate any concerns about the implant procedure. The ClearChoice contact center team is comprised of a mix of 62 inbound and outbound agents who primarily schedule or confirm appointments. A third-party call center also helps with overflow and after-hour calls. The Challenge Antiquated Technology Hampering Growth ClearChoice realized their old, premise-based contact center system wasn’t abl

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