CALABRIO ONE CASE STUDY New York Community Bancorp Chooses Calabrio Over Aspect Introduction This case study of New York Community Bancorp is based on a February 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “Calabrio has been a big benefit for our customers and employees.” “ Challenges The business challenges that led the profiled company to evaluate and ultimately select Calabrio ONE: T op driver for purchasing Calabrio: Wanted contact center growth Evaluated the following vendor prior to choosing Calabrio: Aspect Use Case The key features and functionalities of Calabrio ONE that the surveyed company uses: Application used in conjunction with Calabrio software: The Cisco platform Results The surveyed company achieved the following results with Cala

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