Cygnific reaches new levels of efficiency with Calabrio Advanced Reporting
Cygnific reaches new levels of efficiency with Calabrio Advanced Reporting
4 PagesCASE STUDY 1 Cygnific reaches new levels of efficiency with Calabrio Advanced Reporting CALABRIO DATA MART INTEGRATES DATA FROM MULTIPLE SYSTEMS AND CALL CENTERS TO IMPROVE CONTACT CENTER PERFORMANCE BACKGROUND Cygnific B.V. is an international, multichannel sales and service center dedicated to serving customer and client needs for travel-related services, serving customers on behalf of KLM Royal Dutch Airlines, Air France and Delta Air Lines. Cygnific is headquartered in Amsterdam, Netherlands with offices in Amsterdam and Enschede. With a team of roughly 700 employees, Cygnific daily serves and assists direct customers and travel agents in 19 European countries and 11 native languages. Cygnific’s scope of services include routine information provision to complex financial t
