Fortune 500 Company Chooses Calabrio Over Aspect Introduction This case study of a Fortune 500 telecommunications services company is based on a February 2016 survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. The profiled company asked to have their name blinded to protect their confidentiality. Challenges T op drivers for purchasing Calabrio: Wanted contact center growth Are standardizing across locations Evaluated the following vendor prior to choosing Calabrio: Aspect Use Case Application used in conjunction with Calabrio software: The Cisco platform Results Rates the following in terms of how much they influenced the decision to purchase Calabrio software: Lower T otal Cost of Ownership: very important Product features: very important Ease of use: very im

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