Network Homes: Insights lead to exceeded CSAT targets, improvements in agent utilization and increased employee engagement by 10%
Network Homes: Insights lead to exceeded CSAT targets, improvements in agent utilization and increased employee engagement by 10%
5 PagesSince 1974 Network Homes has been acquiring and building homes for affordable rent across London helping individuals and families from all walks of life. In 2016 the business restructured, bringing four distinct housing associations together under a single organization. With that came a new approach to customer service.
