Home

Case Study

Leading Telco lifts CSAT and agent efficiencies.

Leading Telco lifts CSAT and agent efficiencies.

TouchCommerce
Pages 3 Pages

Case Study Customer Service Solutions Assisted and self-serve Market-leading telco Leading Telco lifts CSAT and agent efficiencies. Nuance technologies help prioritize and automate interactions, saving time and costs. Telecom companies are among the large enterprises that have the busiest contact centers. With customers trying to reach a representative around the clock, a telco’s agent team can be stretched thin. Thus the reason why so

Join for free to read

Related Solution Sets

Contact Centers
Telecoms Industry

You Might Also Like


TELCO
Case Study TELCO
Sopria Steria

Leading Telco in Asia
Case Study Leading Telco in Asia
noname security

The GenAI Imperative for Telco B2B Sales Teams
White Paper The GenAI Imperative for Telco B2B Sales Teams
BCG

Customer Service Team Boosts CSAT and Productivity with ActivTra and Zendesk
Case Study Customer Service Team Boosts CSAT and Productivity with ActivTra…
ActivTrak

More from TouchCommerce


Major Telco gives callers immediate support via SMS.
Case Study Major Telco gives callers immediate support via SMS.
TouchCommerce

Direct Line Group Eases Insurance- Buying Process.
Case Study Direct Line Group Eases Insurance- Buying Process.
TouchCommerce

Esurance and modern customer engagement.
Case Study Esurance and modern customer engagement.
TouchCommerce

American Telecast
Case Study American Telecast
TouchCommerce
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info