By integrating ActivTrak with Zendesk and Intercom, a SaaS provider created a productivity dashboard that improved customer service agent capacity, lowered hiring and training costs, and enhanced hybrid and remote workforce management. The dashboard consolidated support data, enabling managers to track agent performance, identify coaching opportunities, and prevent burnout. This approach boosted customer satisfaction (CSAT) by 5%, increased agent productivity by 21%, and optimized operations without adding headcount. The solution also fostered continuous improvement through better onboarding, coaching, and workload management.

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