Multinational provider of home, office and business products spends too much time managing its phone services. It turns to BCM One for a solution.
Multinational provider of home, office and business products spends too much time managing its phone services. It turns to BCM One for a solution.
1 Pages521 Fifth Avenue | 14th Floor | New York, NY 10175 | 844.MEET.BCM | info@bcmone.com Manufacturing Vertical Customer Success Story CHALLENGE A multi-national business machinery company came to BCM One due to deep dissatisfaction with their current voice service provider, as well as costs quickly spiraling out of control. The executive offices and warehouse were several states apart, but constant communication was necessary. Telecommunications was more of a burden than a tool, with the client trying to manage their hosting provider, as well as managing most of the heavy lifting regarding circuits, security management, billing resolution, phone system upkeep and trouble ticketing. The complexity placed an out-sized burden on their already stretched and too thin IT team for day
