Our client lost its hosted call center and BCM One came to the rescue, managing the transition on its own.
Our client lost its hosted call center and BCM One came to the rescue, managing the transition on its own.
1 Pages521 Fifth Avenue | 14th Floor | New York, NY 10175 | 844.MEET.BCM | info@bcmone.com High Tech Vertical Customer Success Story CHALLENGE A multi-national business machinery company initially had a deep unhappiness with their phone service provider and relied on BCM One to rescue them. BCM One provided them with a custom solution integrating Hosted VoIP and MPLS. However, the client quickly encountered another challenge when its hosted call center discontinued their solution. To make matters more difficult, the customer had never handled a call center transition that entailed integrating a complex network architecture. They were unsure of who or even how to select a replacement and to design a solid network architecture to support this next generation technology. They turned t
